Return and Refund Policy for Wash Guys Systems
Effective Date: February 1, 2025
At Wash Guys Systems, we are committed to providing high-quality car wash equipment, signage, installation services, website design, and custom signage. We understand that sometimes a return or refund may be necessary. Please review our policy below to ensure a smooth process.
1. Eligibility for Returns
We accept returns under the following conditions:
- The product must be new, unused, and in its original packaging.
- Returns must be requested within 30 days of the delivery date.
- A valid proof of purchase (invoice or receipt) is required.
- The product must not be custom-made, special order, or clearance items(see Non-Returnable Items below).
2. Non-Returnable Items
The following items are non-refundable and non-returnable:
- Custom Signage & Website Design Services – Due to the unique nature of custom orders, we cannot accept returns.
- Used or Installed Equipment – Once installed or used, equipment cannot be returned.
- A Special Order Items –Items not regularly stocked and ordered specifically for you cannot be returned.
- Digital Products & Software – Any downloadable software, programming, or digital services are final sale.
3. Return Process
3.1 How to Request a Return
To initiate a return, follow these steps:
- Contact Us – Email info@washguyssystems.com or call 281-624-6054 within 30 days of delivery to request a return authorization (RMA) number.
- Provide Details – Include your order number, the product(s) you want to return, and the reason for the return.
- Receive Return Instructions – Once approved, we will provide return shipping instructions.
3.2 Return Shipping
- Customers are responsible for return shipping costs, except for defective or incorrectly shipped items.
- Products must be returned using a trackable shipping method to ensure safe delivery.
- Restocking Fees – A restocking fee may apply to returned items (unless the return is due to our error).
4. Refunds & Processing Time
- Inspection Required – Once we receive the returned item, we will inspect it to ensure it meets return eligibility.
- Refund Approval – Approved refunds will be processed within 14 business days.
- Original Payment Method – Refunds will be issued to the original payment method used for the purchase.
- Deductions – Any applicable restocking fees, return shipping charges, or damages may be deducted from the refund amount.
5. Damaged or Defective Products
If you receive a damaged or defective product, please follow these steps:
- Report the Issue – Contact us within 7 days of delivery at info@washguyssystems.com or 281-624-6054.
- Provide Evidence – Send clear photos of the damaged item and packaging for verification.
- Resolution Options – We may offer a replacement, repair, or full refund based on the severity of the issue.
6. Exchanges
The following items are non-refundable and non-returnable:
- We allow exchanges for defective or damaged items at no additional cost.
- If you wish to exchange an item for a different model or product, a price difference may apply, and you will be responsible for return shipping costs.
7. Order Cancellations
- Orders can be canceled within 24 hours of placement for a full refund.
- If the order has already been shipped, cancellation is not possible, and the return process must be followed.
8. Contact Us
For any questions regarding our return and refund policy, reach out to us at:
Wash Guys Systems
281-624-6054
4000 Greenbriar Dr Ste 200, Stafford, TX 77477
info@washguyssystems.com
4000 Greenbriar Dr Ste 200, Stafford, TX 77477
info@washguyssystems.com
281-624-6054
@2025 Wash Guys Systems. All Rights Reserved.